Privacy Policy

 

Last Updated: 25 Oct 2025

Digital Estate  respects your privacy and is committed to protecting the personal information of our clients, website visitors, and users of our services.
This Privacy Policy explains how we collect, use, store, and protect your information across all services offered by Digital Estate.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to deliver our services effectively.

1.1 Personal Information

We may collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing address

  • Payment details (processed via secure third parties)

  • Login credentials (for systems we manage on your behalf)

  • Social media account access tokens (if required for management)

1.2 Non-Personal Information

  • Browser and device data

  • IP address

  • Cookies and tracking data

  • Website usage statistics

  • Application performance analytics

1.3 Data from Connected Platforms

When you connect third-party tools such as:

  • Google

  • Facebook

  • Instagram

  • GHL

  • CRMs

  • Hosting providers

  • APIs

We may access:

  • Ad account metrics

  • Social media insights

  • Campaign performance

  • App usage analytics

  • Contact lists (with your permission)

2. How We Use Your Information

We use the collected information to:

2.1 Provide Services

Including:

  • Social media management

  • SEO optimization

  • Website and app development

  • Custom software development

  • CRM setup and automation

  • Graphic design

  • Marketing campaigns

  • Web app hosting

2.2 Communicate With You

  • Send invoices

  • Provide updates

  • Respond to queries

  • Share reports and analytics

2.3 Improve Our Services

  • Analyze performance

  • Develop new features

  • Optimize workflows

2.4 Marketing & Promotions

  • Send newsletters

  • Share offers (you may opt out anytime)

3. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

  • Contract necessity (to perform services)

  • Consent (e.g., newsletter signups)

  • Legitimate interest (business growth & analytics)

  • Legal obligation (tax or compliance requirements)

4. How We Protect Your Information

We use multiple security measures to ensure your data is safe:

  • SSL encryption

  • Secure password storage

  • Restricted system access

  • Two-factor authentication (where applicable)

  • Encrypted backups

  • Regular vulnerability checks

No method of transmission is 100% secure, but we implement industry-standard practices to reduce risks.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

5.1 Third-Party Service Providers

  • Payment processors

  • Email marketing platforms

  • Hosting providers

  • Analytics tools

  • CRM systems (e.g., GHL)

5.2 Compliance Authorities

If required by:

  • Law

  • Court order

  • Government agency

5.3 Project Support Partners

When collaborating with:

  • Freelancers

  • Designers

  • Developers

They only receive the minimum data required to perform the task.

6. Data Retention

We retain data only as long as necessary for:

  • Service delivery

  • Compliance with legal obligations

  • Resolving disputes

  • Accounting purposes

Client project data may be kept for 6 to 24 months for support or revisions unless requested otherwise.

7. Your Rights

Depending on your region (GDPR, CCPA), you may have rights to:

  • Access your data

  • Update or correct data

  • Request deletion (“Right to be forgotten”)

  • Restrict processing

  • Export or transfer data

  • Opt out of marketing

To exercise your rights, email:
📩 support@digitalestate.com

8. Cookies & Tracking Technologies

We use cookies for:

  • Website functionality

  • Analytics

  • Advertising

  • Custom user experience

You may disable cookies in your browser settings, but some features may not function properly.

9. CRM & Automation Data

For services such as GHL – CRM, we may manage:

  • Contact data

  • Automation workflows

  • Funnels

  • Messaging templates

This information remains your property, and we only process it as directed by you.

10. Software & App Development Data

For development services, we may access:

  • Source code

  • API keys

  • Cloud hosting credentials

We maintain strict confidentiality and never share or reuse your software assets.

11. Social Media & Marketing Data

When managing your campaigns, we may view:

  • Ad metrics

  • Insights

  • Audience data

  • Creative assets

We do not modify or publish content without approval (if included in your service agreement).

12. Payment Information

Digital Estate does not store card numbers.

All payments are processed securely via:

  • Stripe

  • PayPal

  • Bank transfer

  • Other encrypted gateways

13. International Data Transfers

Your data may be processed in:

  • USA

  • Europe

  • Asia (cloud regions)

We ensure appropriate safeguards like:

  • GDPR-compliant processors

  • Standard Contractual Clauses (SCC)

14. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect data from minors.

15. Changes to This Privacy Policy

We may update this policy occasionally.
The new version will be posted with a revised “Last Updated” date.

16. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

📧 support@digitalestate.pk

🌐 www.digitalestate.pk